DEIT Satisfaction Survey – Results

Thank you to the 145 DeSales faculty members that responded this past fall to the Distance Education and Instructional Technology Department’s Faculty Satisfaction Survey. The following are the key findings and planned actions from the survey’s results.


 

Key findings:

  • Ninety percent (90%) of respondents expressed overall satisfaction with DEIT’s faculty support services.

  • Sixty-five percent (65%) of respondents rated DeSales’ level of instructional technology infrastructure and support as better than peer institutions.

  • Eighty percent (80%) of respondents were “very satisfied” or “satisfied” with DEIT’s Instructional Design Consulting, Workshops, and Response to Routine Requests.

  • Faculty opinion was very mixed about the impact of the implementation of Help Desk as it relates to DEIT-related issues. 37% thought the addition of the Help Desk was positive, 45% thought it was a negative, and 18% thought it was about the same.

Planned actions:

  • To improve awareness of DEIT’s services, DEIT will send a service reminder message to faculty each semester.

  • Through collaboration with the Academic Technology Committee and the Information Services Department, DEIT is working to better understand faculty infrastructure and support needs so as to improve the perception of DeSales in these areas relative to peer institutions.

  • In response to comments regarding workshops, DEIT has launched a series on instructional design theory and practice.

  • In partnership with the Information Technology Department, DEIT is working to improve satisfaction with response to emergencies by improving procedures and communication related to the Help Desk “dispatcher” model. The university has already taken action to improve satisfaction with the Help Desk by switching to only US-based agents during peak service hours.

  • To support continuous improvement, DEIT will repeat the Faculty Satisfaction Survey annually, beginning in spring 2017.

You may access PDF versions of the complete survey results, a slightly more detailed analysis, and a copy of the survey questions by clicking this link or by cutting and pasting this URL into your favorite Web browser:

https://drive.google.com/folderview?id=0B4nIGMhnNLnmZFZBS3pGQmh2YlU&usp=sharing

Please contact DEIT  if you have any questions or any feedback on the survey process.


 

Warm regards,
Eric J. Hagan, Ed.D.
Director, Distance Education and Instructional Technology

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