Faculty Satisfaction Survey Results

Thank you to the 94 DeSales full-time and part-time faculty members that responded in October to the Distance Education and Instructional Technology Department’s 2017 Faculty Satisfaction Survey. DEIT conducted a similar survey in 2015, which provides a baseline for comparison.

Key findings:

  • Ninety-six percent (96%) of respondents expressed overall satisfaction with DEIT’s faculty support services (up from 90% in 2015).
  • Eighty-one percent (81%) of respondents rated DeSales’ level of instructional technology infrastructure and support as better than peer institutions (up from 65% in 2015).
  • Eighty-four percent (84%) of respondents reported that they had “a good understanding of the services DEIT offers and how these services relate to your teaching” (up from 78% in 2015).
  • Perception improved of the effectiveness of the Help Desk in handling instructional technology issues. Fifty-eight percent (58%) found the Help Desk “effective” or “very effective” while only 15% found it “ineffective” or “very ineffective” (26% were “neutral”). In 2015, more faculty found the Help Desk to be a negative than a positive.

You may access a PDF version of the survey results by clicking this link.

Please contact me if you have questions or feedback on the survey process.

Warm regards,
Eric J. Hagan, Ed.D.
Director, Distance Education and Instructional Technology

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