Opening Mass 2014

Safety Tutorial for the Compardo Fitness Center

A New Student / New Employee Safety Tutorial for the Compardo Fitness Center will be held on Tuesday, August 26 in Billera Hall from 11:30-12:15 p.m. OR 12:15-1:00 p.m. Both sessions will cover the same information, including basic fitness safety procedures, an overview of equipment offered, and safety instructions for use of equipment in the Fitness Center. All new students and employees are welcome to attend.

Please contact Heather Kemp x1605 with questions.

Help Desk Offering

As part of DeSales ongoing continual process improvement plan, on July 8, 2014 we had changed our help desk provider in an effort to improve services. The new help desk will be available 24X7, 365 days.  The help desk will support the full coverage of Classrooms, IT, Learning Management Systems (Blackboard), Telecomm, and any other technology issues for DeSales University.   You can find a full description of services available by signing into my MyDSU and click on the help desk tab in the upper left top toolbar.

You will also notice a difference in the ticketing system as we will be moving to Salesforce.com as the ticketing system.  This will allow for better communication to you, our customers, to let you know the status of tickets, get updates on issues, and to submit customer satisfaction surveys to allow us to continue to improve your experience.

The help desk can still be reached by dialing x4357 (HELP), e-mail helpdesk@desales.edu and a new function of on-line chat with immediate access to a Help Desk technician.    All of these contacts and links can be found on the MyDSU Help Desk page.

We hope these improvements will provide a more efficient way of helping all DeSales users with any issues.

Questions:  Jim Mahachek  jim.mahachek@desales.edu

Help Desk Change

As part of DeSales ongoing continual process improvement plan, on July 8, 2014 we had changed our help desk provider in an effort to improve services. The new help desk will be available 24X7, 365 days.  The help desk will support the full coverage of Classrooms, IT, Learning Management Systems (Blackboard), Telecomm, and any other technology issues for DeSales University.   You can find a full description of services available by signing into my MyDSU and click on the help desk tab in the upper left top toolbar.

You will also notice a difference in the ticketing system as we will be moving to Salesforce.com as the ticketing system.  This will allow for better communication to you, our customers, to let you know the status of tickets, get updates on issues, and to submit customer satisfaction surveys to allow us to continue to improve your experience.

The help desk can still be reached by dialing x4357 (HELP), e-mail helpdesk@desales.edu and a new function of on-line chat with immediate access to a Help Desk technician.    All of these contacts and links can be found on the MyDSU Help Desk page.

We hope these improvements will provide a more efficient way of helping all DeSales users with any issues.

Questions?  Jim Mahachek  jim.mahachek@desales.edu