Effective June 1, 2017, DeSales is changing to a new Help Desk provider. The transition will be largely transparent to faculty, staff, and students as the Help Desk concept and methods for contacting the Help Desk will remain the same. You may continue to contact the Help Desk by text chat, online form, firstname.lastname@example.org, and phone x4357.
The Help Desk will continue to provide a 24/7/365 one-stop shop for reporting and resolving technology issues including those related to system access/passwords, classroom technology problems, Blackboard, Colleague (Datatel), MyDSU, WebAdvisor, Recruit, Email (Exchange/Gmail), Office 365, network access (wifi or wired), telecom, network storage, www.desales.edu, and more! As is currently the case, the Help Desk will create a ticket to track your issue, solve the problems that it can, and refer the ones it can’t to appropriate DeSales staff. We will make sure that any open issues continue to be tracked.
Our new Help Desk partner is Computer Aid, Inc. (CAI), a Lehigh Valley-based company with deep ties to DeSales University. CAI’s Help Desk staff is located in Newark, Delaware.
Questions or feedback? email@example.com or 610.282.1100 x1436